Thank you for supporting Chibi & Esmé and the independent artists, makers and publishers whose work we stock! ♡
Please read our in-store purchase policy before making a purchase.
Returns & Exchanges
All in-store purchases are final. We do not offer refunds, exchanges or store credit for change of mind.
This includes purchasing the wrong item, deciding an item is no longer wanted, or changing your mind about its colour, size, style or suitability.
We encourage customers to carefully inspect items before purchasing and ask any questions they may have.
This policy does not affect your rights under Australian Consumer Law.
Wear, Tear & Accidental Damage
Many of the products stocked at Chibi & Esmé are handmade, independently produced, delicate or created in small batches. These items may require particular care when handling, wearing or storing.
Damage resulting from general wear and tear, accidental breakage, improper handling, misuse or failure to take reasonable care of a product is not considered a manufacturing fault and does not entitle a customer to a refund or exchange.
Some products, particularly delicate jewellery and accessories, may be more susceptible to damage depending on how frequently they are used and how they are cared for.
A product becoming damaged after a period of use does not automatically indicate that it was faulty at the time of purchase.
Each concern will be considered in accordance with Australian Consumer Law, including the nature of the product, its expected durability and the circumstances of the damage.
Handmade & Independently Produced Goods
Chibi & Esmé stocks work by independent artists, makers and small publishers. Many products are handmade or produced in limited quantities.
Minor variations in colour, texture, printing, finishing and construction may be characteristic of these production processes and do not necessarily constitute a fault.
We encourage customers to consider the individual characteristics and care requirements of these items before purchasing.
Faulty Products
If you believe an item has a genuine fault, please contact us with a description of the issue and, where possible, photographs and proof of purchase.
We will assess the circumstances in accordance with Australian Consumer Law.
Where a product fails to meet applicable consumer guarantees, customers are entitled to an appropriate remedy, which may include a repair, replacement or refund depending on the nature of the issue.
Proof of Purchase
Please retain your receipt or other proof of purchase. A bank transaction record or other reasonable evidence of purchase may also be accepted.
Australian Consumer Law
Nothing in this policy excludes, restricts or modifies any rights or remedies available under Australian Consumer Law. For more information, please visit the Australian Competition and Consumer Commission (ACCC).
Contact
For any questions or concerns regarding an in-store purchase, please contact Chibi & Esme at hello@chibiandesme.com . Thank you for supporting our store ♡